Optimize your
Customer
Growth
OPERATIONS
CUSTOMER SUCCESS
CHANGE MANAGEMENT
SCALED CS
✦
OPERATIONS CUSTOMER SUCCESS CHANGE MANAGEMENT SCALED CS ✦
MEET YOUR FAIRY OPS MOTHER
Over the past 10 years, I have focused on making things run smoother and smarter for fast-growing companies. I blend my passion for getting things just right with knowing how to handle change, guiding teams to create top-notch customer experiences.
Whether it's kickstarting the first CS playbooks, tweaking customer health strategies, mapping out awesome customer journeys, or helping CS teams get the most out of their tools, I always come back to putting Customer Success front and center in any organization.
I love finding practical solutions for tricky situations and enjoy sharing those ‘aha’ moments with others. My goal is to set up processes, systems, and tools that your CSMs will actually dig using. Can't wait to dive into the action with your team!
From larger strategy conversations to getting in the weeds and building our first layouts, Hannah has been outstanding!
SETH JONES | SENIOR CS OPERATIONS MANAGER @ VANTA
HAVE QUESTIONS?
let’s chat.
OPERATIONS
CUSTOMER SUCCESS
CHANGE MANAGEMENT
SCALED CS
✦
OPERATIONS CUSTOMER SUCCESS CHANGE MANAGEMENT SCALED CS ✦