What people are saying.

  • "Hannah's work is detailed, strategic, and above all else, visionary. Working alongside her, I was consistently awed by her ability to translate complex process, strategy, and initiatives and translate it into something digestible and valuable. Simply put, she made change possible and palpable."

    -Christina Brady, CEO & Co-Founder @ Luster

  • "Hannah's expertise as a customer success expert is evident in her ability to drive transformative results across every project. Her strategic insights and dedication consistently deliver exceptional outcomes. With a talent for fostering collaboration at all levels, Hannah creates a solution-focused environment that ensures progress and alignment. Her professionalism and commitment to excellence set her apart in the field."

    -Vicki Appel, Vice President of Customer Outcomes @ Reputation

  • “Hannah played a pivotal role in steering our team through the development of tailored reports and dashboards for our business.Her expertise extended to establishing early best practices for admins, and she served as a valuable sounding board for strategic decision-making, consistently offering guidance on optimal approaches."

    -Jessica Foley, Manager, Customer Success Operations @ AlphaSense

  • "Hannah was a dream to work with. She helped us get up and running quickly with Customer Success Platform. Her experience with CSPs and CS Ops in general was clear as she provided excellent guidance, especially with some of our unusual use cases. She was also quick to respond whenever we needed something. "

    - Lauren Squire, Sr. Director of Customer Success @ One Door

  • "Hannah's thoughtful approach is like a masterclass in strategic problem-solving, where every hurdle gets a solution that's both genius and practical. And can we talk about the fun factor? Hannah's infectious enthusiasm and playful demeanor turn the office into a carnival of productivity – where work is serious business, but taking ourselves too seriously? Not on Hannah's watch! She's the secret sauce to success and the life of the work-party."

    —Chris Brown, Director of Enablement, Customer Success @ Workiva

  • "I can confidently attest that Hannah's hard work and unwavering dedication were indispensable in enabling and operationalizing our Customer Success Organization. Hannah consistently played a pivotal role in transforming ideas into reality with remarkable efficiency.."

    -Jackie Smith Norton, Senior Director of Customer Success @ Spekit

  • Our team's engagement with Hannah has proven to be a game-changer. Hannah not only delves into the intricacies of Catalyst's best practices but has also invested significant time in collaboratively shaping our broader digital CS strategy for the upcoming fiscal year. I highly recommend working with her!"

    -Seth Jones, Senior Customer Success Operations Manager @ Vanta

  • "Hannah has been an integral part of our success standing up Catalyst during year two of our agreement. The Dashboard and Playbooks she built, along with her consults on strategy, have greatly accelerated it's impact. ""

    -Bryan Janzing, Sr. Director of Customer Success @ HSI

OPERATIONS

CUSTOMER SUCCESS

CHANGE MANAGEMENT

SCALED CS

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OPERATIONS CUSTOMER SUCCESS CHANGE MANAGEMENT SCALED CS ✦