Operations is the key to your team and customers succeeding with
ease.
👋 I am Hannah (‘Hon-a’) and I am obsessed with the power that operations has to transform Customer Success.
I have been deep in operations for over 10 years supporting e-commerce and SaaS companies as they quickly scale. The biggest obstacle I see daily for Customer Success teams is a lack of operational strategy to optimizes growth.
Customer Success often has the heart, the grit and the ambition, but gets lost in endless customer calls, reactive behaviors and being pulled in a million different directions. I help Customer Success Leaders and Teams uncover, define, execute and iterate on operational strategies that achieve measurable success.
Join The Conversation
Join The Conversation
PODCAST
A conversation with Hannah Brotherton about her career journey into customer success, building bridges with other people, leadership, imposter syndrome, and more.
Beyond the job title
WEBINAR
A conversation about driving an effective data strategy to impact your customers and team. Focusing on curiosity, objective + subjective data and much more!